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- Services
Level 1 – Site Technician
- General Computer Knowledge
- Limited Network Experience ( 1 to 3 Years)
- Will handle, common problems such as Printing Related, Login Related, & Basic Software Support
Level 2 – Site Administrator
- Advanced Computer Knowledge
- Basic Network and Server Knowledge & Experience (4 to 7 Years)
- 1st level of Escalation for Site Technician
- Manages User Accounts, Shared Printers, & other Basic Networking Functions
Level 3 – Network Administrator/Systems Administrator
- Advanced Computer Knowledge
- Advanced Networking Knowledge
- Advanced Server Knowledge
- Escalation Support for Site Administrator
- More than 7 Years Experience
- Responsible for Network Configuration, Server Configurations, Maintaining Network Infrastructure
- Area of Special Interest (Email Server, Firewall Configuration, Database Management)